At Viaherbs Private Limited, we are committed to your satisfaction and stand behind the quality of our products. If you have any concerns or issues with your purchase, please read our Return and Exchange Policy carefully to understand the options available to you.
Return and Exchange Process
- Contact Us: If you are not completely satisfied with your purchase, please reach out to our Customer Support team at Support@viaherbs.com within [number] days of receiving your order.
- Provide Details: To facilitate the return or exchange process, please provide your order number, contact information, and a detailed description of the reason for the return or exchange.
- Return Authorization: Our Customer Support team will guide you through the return or exchange process and provide you with a return authorization if your request meets our policy guidelines.
Conditions for Returns and Exchanges
We accept returns and exchanges under the following conditions:
- Product Condition: The product must be unused, unopened, and in its original packaging with all seals intact.
- Return Period: Requests for returns or exchanges must be made within 7 days of receiving your order.
Certain items are non-returnable:
- Hygiene Products: For safety and hygiene reasons, we cannot accept returns or exchanges for certain products.
- Items Not Purchased from Viaherbs Private Limited: Products purchased from third-party sellers must be returned to the original seller according to their return policy.
Refunds and Exchanges
- Refunds: If your return request is approved, a refund will be issued to the original payment method within 7 days of the product being received and inspected by our team. Shipping charges are non-refundable.
- Exchanges: If you wish to exchange your product for another item of the same or different value, our team will guide you through the process, and additional charges or refunds may apply based on the price difference.
Return shipping costs are the responsibility of the customer. We recommend using a trackable and insured shipping method to ensure the safe return of your products. Viaherbs Private Limited is not responsible for lost or damaged items during the return shipping process.
If you have any questions or need assistance with a return or exchange, please contact our Customer Support team at:
Viaherbs Private Limited
GAT No. 731/1, PLOT NO. 1 NEW SAVDA ROAD,
RAVER, JALGAON MAHARASHTRA 425508